OVERVIEW
At Zenboost Limited, our commitment to customer satisfaction is unwavering, and we understand the importance of trust in our services. With this in mind, our refund policy is designed to be transparent, fair, and straightforward, ensuring that all our users can have confidence in their transactions with us. We guarantee a refund to any customer who feels that the services received did not match the promised quality or expectations. Our aim is not just to meet but to exceed the standards expected by our clients, protecting their rights throughout their interaction with our services.
The process for requesting a refund is simple yet thorough, requiring customers to meet specific criteria outlined within this policy. This is to ensure that every request is valid and justified, allowing us to address and rectify any issues efficiently. Should you find yourself dissatisfied with our service, we encourage you to reach out to us directly. We pledge to give each refund request the highest level of attention and diligence it deserves.
It's essential to understand that this refund policy applies solely to Zenboost Limited's service payments and customer funds. In the event of any disputes or disagreements concerning refunds, Zenboost Limited is committed to finding a fair and reasonable resolution. We fully support our clients in resolving these disputes, ensuring that the process is as seamless and stress-free as possible. This section of our document lays the foundation for how refund requests are handled, demonstrating our dedication to your satisfaction and trust in our services.
IMPORTANT DETAILS ON OUR REFUND PROCESS
We at Zenboost Limited understand that our commitment to customer satisfaction includes a transparent and fair refund process. This section outlines critical information you need to know when considering a refund.
Refund Eligibility Window
Customers have the right to request a refund within 14 days from the purchase date. We offer two convenient methods for submitting a refund request, ensuring our process is accessible to all our customers.
How to Submit a Refund Request
- Email Submission: Send your refund request to [email protected] via email. This method allows you to provide a detailed explanation and attach any relevant documents, facilitating a thorough review by our customer service team.
- Telephone Request: For those who prefer a more immediate approach, we also accept refund requests over the phone. This option enables direct communication with our team, potentially expediting the resolution of your issue.
Necessary Details for Refund Procedures
To ensure a smooth and effective refund process, Zenboost Limited may require you to provide essential information to confirm your identity and process your request securely. These details include:
- Email address
- Contact number
- Full name
- Address of residence
- Explanation for seeking a refund
Furthermore, to combat fraudulent claims and authenticate your request, additional information may be needed, especially if there are discrepancies in your bank statement related to our services.
Handling Customer Inquiries
We prioritize the efficient and prompt resolution of customer inquiries. However, please understand that response times can vary depending on the complexity of the refund inquiry, the volume of current inquiries, and the required depth of investigation. After completing our investigation, we will contact you directly to inform you of our decision regarding your refund request. Our communication will clearly detail the outcome and, if applicable, the next steps following a refund approval.
At Zenboost Limited, we dedicate ourselves to upholding the highest standards of customer service. Our refund process is designed to be fair, transparent, and customer-centric, ensuring that your experience with our services remains positive and trustworthy.
ELIGIBILITY FOR REFUND
To maintain transparency and fairness in our transactions, Zenboost Limited outlines specific criteria that must be met to qualify for a refund. Understanding these parameters is essential for our customers to effectively manage their expectations and ensure a seamless process should they seek a refund.
1. Time Frame: Customers are eligible to request a refund within 30 days from the date of purchase. Requests submitted beyond this period may not be accommodated, underscoring the importance of timely communication.
2. Product Condition: For physical products, items must be returned in their original, unopened condition. Products that have been used or damaged by the customer are not eligible for a refund, except in cases where a defect or malfunction is evident and reported upon receipt.
3. Services: For services rendered, eligibility is determined on a case-by-case basis. Services that have been fully utilized may not be eligible for refunds. However, if you are dissatisfied with the quality of the service provided, we encourage you to contact our support team promptly to address your concerns.
4. Proof of Purchase: A valid receipt or order number is required to initiate any refund process. This serves as verification of the transaction and aids in the swift processing of your request.
5. Cancellation of Subscriptions: For subscription-based services, customers must cancel their subscriptions before the renewal date to avoid charges for the upcoming period. Refunds for charges already incurred due to subscription renewals are not guaranteed and are subject to review.
Our team at Zenboost Limited is committed to ensuring that all refund requests are dealt with promptly and fairly, adhering to our guidelines. We encourage our customers to review these eligibility criteria closely to understand the conditions under which a refund may be granted. Should you have any questions or require clarification on any points, our customer service team is here to assist you.
PROCESS FOR REQUESTING REFUNDS
Requesting a Refund
At Zenboost Limited, we understand that sometimes, services may not meet your expectations, or circumstances change, leading you to request a refund. To initiate this process, we encourage you to contact our customer support team for guidance. Assistance is available via email at [email protected] or by calling the contact number listed on our website. To facilitate a prompt response, please ensure that the subject of your email is marked 'Refund Request'. Our team is here to support you through every step, aiming to make the process as straightforward and hassle-free as possible.
Decision on Refunds
Please be aware that the decision to approve or deny a refund request rests solely with Zenboost Limited after a thorough review of all pertinent information. This comprehensive evaluation safeguards fairness and integrity, upholding the interests of both the customer and the company. Your understanding and cooperation throughout this verification process are greatly appreciated, as they are fundamental to achieving a fair outcome.
Refund Process
Upon approval of a refund, the transaction will be processed using the original payment method employed at the time of purchase. It is important to note that the refund amount will not exceed the cost of the transaction in question. For requests involving multiple transactions, eligibility for a refund typically applies only to the most recent transaction, in accordance with our terms and conditions acknowledged by the customer at the time of purchase.
Determining Refund Eligibility and Amount
The eligible refund amount is determined after careful consideration of the extent to which services were utilized and the specifics of the refund request. Zenboost Limited reserves the right to issue a partial refund if it is determined that the customer has received partial services. Our team strives to ensure that the refund amount reflects a fair assessment of the services provided and the unique circumstances of the request.
Cancel Subscription to Prevent Future Billing
To avoid future charges, customers wishing to discontinue our services are responsible for cancelling their subscriptions. This preventative measure is crucial for eliminating any confusion over future billing and ensuring that your decision to end the service is fully respected and acted upon by our billing department.
At Zenboost Limited, we are committed to transparency, fairness, and customer satisfaction throughout the refund process. Our policies are designed to offer clarity and support, ensuring that your interactions with us remain positive and trust-filled.
REFUND PROCESSING
Upon receiving a refund request, Zenboost Limited initiates a detailed review process, designed to ensure that each case is handled with fairness and according to our clearly stated policies. This process commences with our customer service team reaching out to the customer within two weeks of receiving their request for any possible clarifications or additional information, which plays a critical role in evaluating the eligibility for a refund.
The customer is expected to respond with the required information within two weeks following our request. The absence of a timely response may impact the assessment and eventual outcome of the refund request. Once all necessary information is collected, Zenboost Limited commits to providing a decision regarding the refund:
- within five business days if no additional information is required;
- within five business days after receiving all requested information from the customer.
There are exceptional circumstances under which a refund might be issued without the explicit consent of the customer, always in alignment with Zenboost Limited's commitment to fairness and customer satisfaction.
After a refund has been approved, Zenboost Limited endeavors to process and issue the refund promptly, targeting a turnaround time of no more than ten business days. This swift processing time is part of our pledge to ensure customer satisfaction and trust in our services.
It is important for customers to note that refund requests are subject to rejection if they are made after the specified refund period has concluded, or if the customer fails to provide the necessary information requested by Zenboost Limited within the stipulated timeframe. Such policies are in place to ensure that both parties adhere to a fair and transparent process, safeguarding the interests of all stakeholders involved.
Furthermore, customers should be aware that the timeframe for the actual receipt of the refund can vary depending on the method of payment used for the transaction. Zenboost Limited ensures that refunds are processed within ten business days; however, the timing for the refund to be reflected in the customer's account may depend on external banking processing times, over which Zenboost Limited has no control.
Chargeback Process
Before initiating a chargeback, we encourage customers to contact Zenboost Limited first to address any concerns with bank account transactions. If a chargeback is pursued, Zenboost Limited will conduct a thorough investigation, possibly requesting further information from the customer's bank. It's important to understand that filing a chargeback removes the possibility of receiving a refund in the future.
Further Conditions
Applying for a refund does not guarantee that it will be granted. Customers must cover any extra charges that arise during the refund process, such as banking fees or transaction costs. Additionally, Zenboost Limited reserves the right to revise the Terms and Conditions of the Refund Policy due to legal changes, regulatory requirements, or as necessary for business operations. It is advisable for customers to review this page regularly for any updates.
If a customer finds the updated Refund Policy unacceptable, they are advised to cease using Zenboost Limited's services immediately and to leave the website. Upon making a new purchase on the website following an update to the policy, the revised Refund Policy becomes applicable, governing the customer's service usage forthwith.
Zenboost Limited disclaims any liability for losses (whether direct, indirect, special, or incidental) or any form of damage, including but not limited to lost profits or revenues, arising directly or indirectly from the use of Zenboost Limited's services, the amount or timing of refund processing. This stipulation is aimed at ensuring that the relationship between Zenboost Limited and its customers remains transparent, fair, and mutually respectful, aligning with our commitment to provide exceptional service while maintaining compliance with all applicable laws and regulations.